Checklist for Guest Satisfaction
While it may seem obvious we need to keep our guests happy, sometimes how to do that is daunting.
It takes more than writing a nice service menu and serving hot tea, we must review all avenues of our company from multiple perspectives. Word of mouth can be your best or worst friend! Let’s make sure you are offering a reliable exchange that is timely and cost-effective. First, we must identify the basics. Whether you choose the 4Ps or C’s. What we are selling, where we are selling it, who is buying it, and how we make the sale happen are all vital to our guests’ experience.
Go beyond the essentials
Dig deeper into the why! Understand your guests’ point of view on your company. What do they see? Why or why not are they loyal fans? What can you do to make their experience better? As if that wasn’t enough, now we need to review all of the above with a fine tooth comb to see when we are able to reduce costs for ourselves and our guests.
Once we’ve done all of the above, we can sleep at night knowing we are offering mutual satisfaction.